Input of inquiry

We welcome your inquiry about our products, quotation, etc.
Please fill in the form below and send it to us.

Also, in case of trouble, please send us “ Gearbox investigation request form” corresponding to your trouble by fax to the attention of customer support center in Tsu plant.
The forms are downloadable in our website.

Please make sure to select type of inquiry.
Please make sure to enter product name.
Please make sure to enter inquiry details.
Please make sure to enter name.
Please make sure to enter E-mail.
Please make sure to enter E-mail(again).
Please make sure to enter telephone.
Please make sure to select area.
Please make sure to enter postal code.
Please make sure to enter address.
Please make sure to enter company name.
Privacy Policy

Nabtesco Corporation Precision Equipment Company (hereinafter referred to as the “Company”) believes it is its social responsibility to handle all personal information appropriately. The Company sets forth this Privacy Policy (hereinafter referred to as this “Policy”) for the treatment of user information including personal information in regard to the performance of services provided by the Company (hereinafter referred to as the “Services”) through this Company’s website(https://precision.nabtesco.com/ and https://rv-support.nabtesco.com/ including succeeding websites; hereinafter collectively referred to as this “Website”) as follows, and duly protects the personal information by having the Company’s officers and employees adhere to this Policy.

  1. The Company adheres to all applicable laws, regulations, and other rules related to the proper handling of personal information.
  2. The definitions of terms as used in this Policy shall be as designated below.
  3. (1) The term “User(s)” shall mean visitors of this Website and users of the Services (including registered members of the Services).
    (2) The term “User Information” shall mean information that identifies Users, activity history on communication services, or other information created or accumulated in Users’ devices such as smartphones and PCs in relation to the Users or their devices, which is collected by the Company pursuant to this Policy.
  4. Depending on the method of collection, User Information the Company may collect on this Website and in the Services includes information listed below.
  5. (1) Information collected by the Company through the use of this Website by a User without membership registration
    ・User terminal information
    ・Log information
    ・Cookies and anonymous ID
    ・Location information
    (2) Information collected by the Company as provided by a User not registered as a member to use the “Simple Product Selection” or “Simple Robot Traveling Axis Selection” service in this Website
    ・Email address
    ・Selection result
    (3) Information collected by the Company as provided by a User to register for membership
    ・Name
    ・Email address
    ・Telephone number
    ・Region (country)
    ・Postal code
    ・Address of the organization the User works for
    ・Name of, and department and job title in the above organization
    (4) Information collected by the Company as provided by a User to enter an inquiry regardless of membership registration
    ・Name
    ・Email address
    ・Telephone number
    ・Region (country)
    ・Postal code
    ・Address of the organization the User works for
    ・Name of, and department and job title in the above organization
  6. The Company will not use the collected User Information for any purpose other than those listed below.
  7. User Information may be used by the Company to properly perform its work for the purposes listed below without delay. The Company shall promptly destroy or delete User Information when the Company has been achieved the purpose of its use.

    ・Acceptance of membership registration for, identity verification related to, and provision, maintenance, protection and improvement of the Services
    ・Announcement of this Website and the Services
    ・Distribution of email magazines including information on and notice of the development, design, fabrication, sale, exhibition or other events of the Company’s products
    ・Confirmation of the usage conditions of the Company’s products and the provision of feedback/support for the Company’s products
    ・Performance of a series of work such as procurement by the Company
    ・Response to inquiries from Users about this Website and the Services
    ・Addressing a violation of the Company’s Terms of Membership, any policy or other rules related to the Services
    ・Provision of notice of any modification to, or termination or otherwise of this Policy or the Terms of Membership for the Services
    ・Presentation of the Company’s products according to Users’ interests based on the analysis and review of User Information collected
  8. The Company will, appropriately manage data security when handling User Information, thereby preventing illegal access to the data from outside the Company as well as data loss, destruction, falsification, leakage and other incidents. To this end, the Company will implement data security management measures in an appropriate and rational manner. In the event of an incident, the Company will promptly take corrective measures. If you have any questions about the Company’s data security management, please make an inquiry to the contact point described in Section 15 below.
  9. The Company will never disclose or provide any of User information without the User’s consent, to any third parties other than the parities included by the Company in the scope of those who may share User information, the Company’s outsourcing partners and those taking over a business from the Company, except when such disclosure is required under the law or justified on any other grounds. In the event that the Company contracts out the handling of User Information, the Company will enter into a non-disclosure agreement with the subcontractor, and appropriately direct and supervise the subcontractor to secure the management of the User Information.
  10. The Company may, in using User Information, disclose the User Information to its subsidiary or affiliated companies, or subcontractors for the operation of this Website, payment, delivery of goods, or other work.
  11. If the Company transfers User Information to any overseas location, the Company will take necessary measures in line with laws and regulations.
  12. The Company may jointly use User Information as follows:
  13. (1) Joint use among group companies
    ・Items of User Information to be jointly used
    User terminal information, log information, cookies and anonymous ID, location information, name, email address, telephone number, region (country), postal code, address of the organization the User works for, and name of, and department and job title in the above organization
    ・Parties to jointly use User Information
    Nabtesco Precision Europe GmbH
    Nabtesco Motion Control, Inc.
    Shanghai Nabtesco Motion-Equipment Co., Ltd.
    Nabtesco (China) Precision Equipment Co., Ltd.
    Nabtesco India Private Limited
    ・Purposes of joint use
    Same purposes as listed in the above paragraph 4
    ・Name of the party responsible for the administration of User Information
    The Company
    (2) Joint use relating to the “Simple Robot Traveling Axis Selection” service
    ・Items of User Information to be jointly used
    Name, email address, telephone number, region (country), postal code, address, and name of, and department and job title in the organization the User works for, which are registered to use the “Simple Robot Traveling Axis Selection” service, and selection result
    ・Party to jointly use User Information
    Kohara Gear Industry Co., Ltd. (https://www.khkgears.co.jp/about_khk/company_profile.html
    ・Purposes of joint use
    Same purposes as listed in the above paragraph 4
    ・Name of the party responsible for the administration of User Information
    The Company
    Kohara Gear Industry Co., Ltd.
  14. Upon request from a User for disclosure of the User’s personal information under the applicable personal information protection legislation, the Company shall, without delay, confirm that the request is made by the User and then disclose such information to the User (or notify the User of the non-existence of such personal information); provided, however, that this shall not apply in the case the Company is not obliged to disclose the information pursuant to the applicable personal information protection legislation or other laws and regulations.
  15. Correction and Suspension of Use of Personal Information
  16. (1) Under the provisions of the applicable personal information protection legislation, if a User requests that the Company correct the content of the User’s personal information on the grounds such information is not true, or that the Company suspend the use of the User’s personal information on the grounds such information is being handled beyond the scope of the purpose of use previously made public or has been collected by fraudulent or other illicit means, the Company shall, without delay, confirm that the request is made by the User and then conduct a necessary investigation, and based upon the result of the investigation, correct the content or suspend the use of such personal information and notify the User of that fact. If the Company makes a determination not to correct or suspend the use of such information based on reasonable grounds, the Company shall notify the User of the determination.
    (2) If a User requests that the Company delete the User’s personal information, the Company shall, when determining that it is necessary to accept the request, delete such personal information after confirming that the request is made by the User, and notify the User of such deletion.
    (3) Should the Company not be obliged to correct or suspend use of personal information pursuant to the applicable personal information protection legislation or other laws and regulations, the provisions of the preceding items (1) and (2) shall not apply.
  17. If a User requests that the Company provide the User with the User’s personal information provided to the Company by the User, or transmit such personal information to a third party designated by the User, in a commonly used format under the provisions of the applicable personal information protection legislation, the Company shall confirm that the request is made by the User, and then provide such personal information to the User or the designated third party in a commonly used format; provided, however, that this shall not apply in the case the Company is not obliged to provide any User’s personal information in such manner pursuant to the applicable personal information protection legislation or other laws and regulations.
  18. If a User raises an objection against the Company or requests that restrictions be imposed on the Company as to the handling of the User’s personal information by the Company under the provisions of the applicable personal information protection legislation, the Company shall confirm that the request is made by the User and then properly respond to such objection or request; provided, however, that this shall not apply in the case the Company is not obliged to respond to such objection raised or request for handling restrictions pursuant to the applicable personal information protection legislation or other laws and regulations.
  19. The name, address and representative of Nabtesco Corporation are as follows: https://www.nabtesco.com/company/profile.html
  20. For any questions or request for more information regarding the handling, management, disclosure and other processing of User Information, please contact: Contact
  21. A User has the right to lodge a complaint with the competent supervisory authority including, without limitation, the data protection authority, in the case the User is not satisfied with the Company’s procedures for processing User Information.
  22. This Policy may be amended by the Company as needed without prior notice. For the latest Policy, please visit this Website.
Established on December 26, 2016
Revised on September 28, 2022

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